{"id":3934,"date":"2016-08-23T06:45:07","date_gmt":"2016-08-23T11:45:07","guid":{"rendered":"http:\/\/thesportjournal.org\/?p=3934"},"modified":"2016-08-10T11:54:09","modified_gmt":"2016-08-10T16:54:09","slug":"the-2011-national-football-league-labor-dispute","status":"publish","type":"post","link":"https:\/\/thesportjournal.org\/article\/the-2011-national-football-league-labor-dispute\/","title":{"rendered":"The 2011 National Football League Labor Dispute"},"content":{"rendered":"<p><strong>Authors:<\/strong> Marcos A. Abreu, Brandon D. Spradley  <\/p>\n<p><strong>Affiliations:<\/strong> United States Sports Academy  <\/p>\n<p><strong>Corresponding Author:<\/strong><br \/>\nMarcos Abreu<br \/>\nDoctoral Student<br \/>\nUnited States Sports Academy<br \/>\nOne Academy Drive<br \/>\nDaphne, Alabama 36526<br \/>\nmabreu@students.ussa.edu<br \/>\n251-626-3303<\/p>\n<p>Marcos Abreu is a doctoral student at the United States Sports Academy studying sports management.<\/p>\n<p><strong>Collective Bargaining &#038; Conflict Management<\/strong><\/p>\n<p><strong>ABSTRACT<\/strong><br \/>\nIn 2011, after two years of negotiations since the NFL opted out of the league\u2019s Collective Bargaining Agreement, conflict between the players and owners increased and the relationship between employee and employer became dysfunctional.  As a result, the NFLPA that represents the players during collective bargaining, decided to decertify.  By announcing that the NFLPA no longer represented the players in collective bargaining before the current CBA expired, the players were able to invoke the Sherman Act that allowed the NFL players to file class-action anti-trust lawsuits against the NFL.  <\/p>\n<p><!--more--><\/p>\n<p>After the NFL players surrendered their collective bargaining rights and chose antitrust law instead of labor law, the following day, the NFL owners decided to lock the players out.  Although there were many topics that NFL owners and players disagreed on during negotiations, the competition over TV revenue (resources) led to the frustration and impasse during the NFL CBA negotiations.  Ultimately, after original negotiation deteriorated, Robert Kraft, owner of the New England Patriots, intervened to help the NFL owners and players end the lockout and agree to a new collective bargaining agreement. <\/p>\n<p>The purposes of this paper is to examine the 2011 NFL labor dispute to identify which conflict management strategies Robert Kraft, owner of the New England Patriots, used to decrease the dysfunctional conflict between owners and players, as well as, the managerial skill that best facilitated the behavioral and attitudinal changes needed to finalize the new Collective Bargaining Agreement (CBA) which ended the lock out.  The information presented in this paper could help management successfully resolve labor disputes by decreasing the attitudes and behaviors that facilitate dysfunctional conflict between the parties involved during negotiations.<\/p>\n<p><strong>Keywords:<\/strong> Collective Bargaining Agreement, Sherman Act, Brady v NFL, 2011 NFL Lockout, Conflict Management, Collective Bargaining Process, 2011 NFL Labor Dispute, Negotiation Process <\/p>\n<p><strong>INTRODUCTION<\/strong><br \/>\nOn May 20 of 2008, the National Football League (NFL) owners decided to opt out of the 1993 Collective Bargaining Agreement (CBA) (13).  After owners exercised their opt-out clause, the relationship between the owners and players became dysfunctional.  To resolve difference between owners and players DeMaurice Smith, Executive Director of the National Football League Players Association (NFLPA), and Roger Goodell, NFL Commissioner, agreed to a series of meetings on January 31, 2011 (5).  During the agreed series of meetings with mediator George Cohen, Director of the Federal Mediation and Conciliation Service (a U.S. government agency that handles mediation), due to the inability by both sides to make concessions, negotiations came to a standstill on February 17, 2011 (4).<\/p>\n<p>Before negotiating in front of federal mediator Cohen, in anticipation of a possible lockout, the NFL extended television contracts to provide guaranteed income of about $4 billion to the league if games were not played (37).  Although the NFL argued that the television revenues were actually loans (37), during negotiations, it seemed like the players would have most of the leverage after District Judge David Doty of Minnesota, who holds jurisdiction over NFL labor matters, had ruled in favor of the players and blocked the owner\u2019s access to four billion dollars of TV revenue for 2011 in the event of a lockout (1).  <\/p>\n<p>After Judge Doty\u2019s verdict, despite two extensions during the talks overseen by mediator Cohen, the two sides could not agree on a new CBA (39).  As a result, on March 11, 2011 the players rejected the owners\u2019 final proposal and the NFLPA that represents the players during collective bargaining, decided to decertify (7).  Once the NFLPA decertified, the Sherman Act was invoked and the players decided to file class-action anti-trust lawsuit with Eighth Circuit Court in Minnesota that accused the league of conspiracy and anticompetitive practices (2).  The ten players involved in Brady v NFL also asked for an injunction to prevent the league from initiating a lockout (34).  <\/p>\n<p>After the NFL players surrendered their collective bargaining rights by selecting the antitrust law, that following morning, the NFL owners decided to lock the players out (25).  District Court Judge Susan Richard Nelson was chosen by random computer selection to hear the case (37).  Meanwhile, in an attempt to bring the union back to the bargaining table, the NFL filed an unfair labor practice charge with the National Labor Relations Board (NLRB) that contended that the players failed to bargain in good faith and that the union\u2019s decision to decertify itself was a sham to gain an edge in negotiating (37). <\/p>\n<p>Although U.S. District Court Judge Susan Richard Nelson didn&#8217;t tackle the issue of the antitrust lawsuit filed when the union broke up, on April 11 of 2011, Judge Nelson mandated court-ordered negotiations between players and owners to begin in front of Chief Magistrate Judge Arthur Boylan, of the U.S. District Court (10; 11).  Nelson, who agreed with U.S. District Judge Doty, also granted the players&#8217; request to end the owners&#8217; lockout in Brady v. NFL, on April 25, of 2011, claiming that players were likely to suffer harm by the lockout (22).  <\/p>\n<p>After Judge Nelson\u2019s ruling, the NFL promptly filed for a stay of the injunction with the Eighth Circuit Court of Appeals, located in St. Louis, Missouri (37).  To support her verdict, Judge Nelson interpreted from the Norris-La Guardia Act of 1932, which limits the use of injunctions in labor disputes excluding situations where \u201csubstantial and irreparable injury\u201d is threatened (37).  While the burden was placed on the league to prove to the 8th Circuit Appellate Court that the lockout was legal, the NFL\u2019s attorney, David Boies, a specialist in antitrust law, argued that the Norris-La Guardia Act prohibited Judge Nelson from issuing the injunction to stop the lockout (37).  <\/p>\n<p>On April 29, 2011 a three judge panel of the Eighth Circuit Court of Appeals granted the NFL a temporary delay of the injunction (37).  This meant that the NFL had a temporary stay of Nelson&#8217;s ruling that lifted the lockout and the league reinstated the lockout that same day giving the owners the leverage in negotiations (17).  After court mandated negotiations resumed before U.S. Magistrate Judge Arthur Boylan on May 16 (3), the owners\u2019 leverage further increased when on the appellate court granted the NFL\u2019s appeal on July 8, finding that Judge Nelson applied the law incorrectly because the players were not suffering irreparable harm (37).  <\/p>\n<p>As a result of the Court of Appeals verdict, mandated negotiations before Judge Boylan deteriorated until Robert Kraft, owner of the New England Patriots, intervened to help the owners and players end the lockout in a set of secret negotiations (8).  Although there were many topics that owners and players disagreed on, ultimately, the competition over the revenue from new TV agreements led to frustration and impasse during the 2011 labor dispute.   From the owners\u2019 perspective, salaries increased exponentially during the term of the expired CBA and, despite the fact that each team remained profitable, annual profits were shrinking and small-market teams would suffer the biggest financial losses if that trend continued (26).  <\/p>\n<p>On the other hand, the players insisted that the expired CBA agreement accurately reflected the fact that they take all the risks on the football field (39).  The purposes of this paper is to examine the 2011 NFL labor dispute to identify which conflict management strategies Robert Kraft, owner of the New England Patriots, used to decrease the dysfunctional conflict between owners and players, as well as, the managerial skill that best facilitated the behavioral and attitudinal changes needed to finalize the new CBA which ended the lock out.  <\/p>\n<p>The information presented in this paper could help management successfully resolve labor disputes by decreasing the attitudes and behaviors that facilitate dysfunctional conflict between the parties involved during negotiations.<\/p>\n<p><strong>REVIEW OF LITERATURE <\/strong><\/p>\n<p><em>Definition of Conflict<\/em><br \/>\nSchramm-Nielsen (2002) defined conflict as \u201ca state of serious disagreement and argument about something perceived to be important by at least one of the parties involved (28).\u201d  Kazimoto (2013) defined conflict as \u201cthe presence of discord that occurs when the goals, interests or values of different individuals or groups are incompatible and frustrate each other\u2019s attempt to achieve objectives (20).\u201d  Although there are several definitions, in most descriptions; the parties involved must observe a conflict occurred; two or more parties must be involved in the disagreement; one or more of the parties must be involved in blocking behavior; and blocking behavior must result in an emotional response (35). <\/p>\n<p><em>Process of Conflict<\/em><br \/>\nPondy (1967) suggested that the stages of conflict includes; the latent stage which occurs over competition for resources, an ambition to be independent, and a separation of subunit goals; the perceived stage which occurs once the party or the parties involved become aware of the potential for a conflict; the felt stage which occurs when emotions are encountered; the manifest stage which occurs when the party or parties involved exhibit argumentative behavior; and the aftermath stage in which the conflict could be either resolved or become the foundation for future conflict (35).<\/p>\n<p><em>Sources of Conflict<\/em><br \/>\nRahim (2002) suggested that conflict occurs when; a party is required to engage in an activity that is different with his or her interests, a party holds behavioral preferences; a party wants some mutually required resource that is in short supply; a party possesses resources and goals that are obvious in guiding his or her behavior but are apparent to be exclusive of the resources and goals held by the other(s); two parties have partially exclusive behavioral preferences regarding their joint actions, two parties are interdependent in the performance of functions or activities (31).<\/p>\n<p><em>Levels of Conflicts<\/em><br \/>\nAlthough Heffron (1989) suggested that some level of conflict is necessary within an organization, Lippit (1994) would later point out that too much conflict can be dysfunctional in terms of reducing cooperation, disrupting communications, destroying morale, polarizing individuals and groups, producing irresponsible behaviors, and creating suspicion and distrust (40).  When management wants to determine the level of conflict within an organization, Brown (1995) recommended examining the relationship among individuals or groups in terms of their attitudes, behaviors, and the underlying structure that influence the interaction between individuals or groups (40).  <\/p>\n<p>If the diagnosis indicates that there is too much dysfunctional conflict, management should use conflict strategies that focus on changing the attitude and behavior of the party or parties involved (35).  Brown (1995) suggested changing the attitudes of the group so that the various groups have a better understanding of the relationships between them; this will facilitate changing the behavior of the group from behaviors that promote conflict into one that is more constructive (40).  Kelman (1964) suggested that influencing change will depend on the importance that the subject attaches to attaining their goal, willingness to accept this particular opinion, and the power of the influencing agent (20).<\/p>\n<p><em>Conflict &#038; Professional Sports <\/em><br \/>\nIn the context of professional sports organizations like the NFL, when conflict occurs between owner and players it is considered vertical (35).  Normally, economic issues, particularly wages, are the source of conflict (38).  In general, the laws and guidelines of the CBA govern the business relationship between owners and players in addition to resolve disputes between one another (33).  A league\u2019s CBA establishes specific elements of operations, such as; league\u2019s duration, talent distribution mechanism, salary containment mechanism, salary inflators, employee termination procedures, workplace integrity and discipline, dispute resolution systems, salary cost-containment mechanism, and other general regulations (27; 33).  <\/p>\n<p>Although a league\u2019s CBA could help to resolve conflict that influence specific elements of operations, when the agreement expires, the negotiation process allows owners and players to communicate and resolve conflict that could hinder the working relationship during the formulation of a new agreement (33).  Besides giving employees in private industry the right to join unions, the National Labor Relations Act (NLRA) of 1935 (as amended by the Taft-Hartley Act of 1947) regulates the bargaining processes, and requires that the parties bargain in good faith over the term and conditions of employment (38).<\/p>\n<p>Although the federal law requires that the parties involved bargain in good faith over mandatory issues like terms and conditions of employment, which are established in a league\u2019s CBA, it does not require the parties to bargain permissible issues nor does it regulate outcomes (38).  During the bargaining processes, owners are required to continue the mandatory contract provisions until a new contract is reached or until a good faith impasse has been reached (38).  To ensure that the rights provided to employees are not restricted by employers, the law is administered by the National Labor Relations Board (NLRB) (38).  <\/p>\n<p><em>Conflict &#038; Collective Bargaining Process<\/em><br \/>\nDuring the collective bargaining process, while the owners represent themselves, the players are represented by the players union (38).  Before the negotiation process begins, the negotiators for both sides must select a negotiation approach.  During positional bargaining, \u201calternative solutions that meet particular interests or needs are selected by a negotiator, ordered sequentially according to preferred outcomes and presented to another party in an effort to reach agreement (24).\u201d  In the principal of negotiation theory this type of bargaining is labeled distributive (38). In positional or distributive bargaining situations it is significant for a negotiator to understand the resistant point or of their opponent (38).  <\/p>\n<p>The resistant point, which is also referred to as the reservation point by Leigh Thompson, is the bottom line or the least the other party will accept (38).  On the other hand, interest-based bargaining allows \u201cthe parties in a collaborative effort to jointly meet each other&#8217;s needs and satisfy mutual interests (24).  In the principal of negotiation theory this type of bargaining is labeled integrative (38).  When negotiations involve an interest-based or integrated approach, since both parties seek to achieve their bargaining objectives without harming the other party, the parties must exchange information in an atmosphere of respect and mutual trust to expand the amount of available resources so that they both can achieve their goals (38).  <\/p>\n<p>This type of approach often produces wiser decisions in a shorter amount of time with less incidence of confrontational behavior (24).  Once negotiators select an approach to negotiation, Fisher and Ury (1981) mentioned that information should be gathered (SWOT), assessments should be performed from all potential partners\u2019 viewpoint, an agenda needs to be set on all issues that need to be negotiated, proposal presentation must be performed from all potential partners\u2019 viewpoint, flexibility should allow for alternative proposals, exchange of concession with value should occur, and the formal deal closure (35).  <\/p>\n<p>For an agreement to come about, a positive bargaining range must be established (38).  \u201cThe bargaining range is the region between the two parties\u2019 resistance points.  A positive range exists if there is some point between the resistance points, which could result in an agreement between parties (38).\u201d  If a positive bargaining range is not established between the two parties and negotiations lead to an impasse, a third-party intervention (mediation) allows a person who is not associated with the conflict to be brought in to try to resolve the dispute (35).  <\/p>\n<p>Although mediation could help to stimulate talks and allow the parties involved to make up their own mind on the final outcomes, since the third-party arbitrator\u2019s decision is binding on the parties, one or both of the parties may be less committed to the arbitrator\u2019s decision than to a mutually agreed-upon resolution (38).  After a third-party intervention has taken place, if negotiations are still at an impasse and the current CBA has expired, the NLRA allows the owners to impose their last, best offer as the new set of rules to govern the NFL and its relationship with the players (15).<\/p>\n<p>The \u201cBest Alternative to a Negotiated Agreement,\u201d or BATNA is the most preferred course of action, which results if there is no agreement between parties (38).  Owners use BATNAs to influence the behavior of the players in negotiation situations when they have insured a stream of income that would continue even if the games are not played (38).  If the players do not accept the owner\u2019s last, best offer, the NRLA allows the owners to lock the players out (15).  A lockout is the \u201cwithholding of employment by an employer from its employees for the purpose of either resisting their demands or gaining a concession from them (15).\u201d<\/p>\n<p>Conversely, upon reaching a bargaining impasse, the NLRA protects the players\u2019 right to strike (15).  When negotiations result in work stoppage one of the parties is seeking a fundamental change to an important collective bargaining issue that impacts the league\u2019s underlying business model in a drastic fashion (33).  When work stoppage occurs and there are deep-seated aggregate issues [between management and labor], or distributional issues [regarding revenue], or personality issues exacerbate the dispute; Economist Andrew Zimbalist, a professor at Smith College, mentioned that \u201coften there\u2019s not trust or good communication between sides and a new leader wants to establish himself (32).\u201d  <\/p>\n<p>Besides the right to strike, the NLRA also protects the players\u2019 right to decertify and bring an antitrust suit (15).  Decertification allows employees to formally retract the authority of their union to participate in collective bargaining on their behalf (15).  Since court decisions in professional sports indicate that a sports union cannot bring an antitrust suit, by dissolving the players union, the players are able to invoke the Sherman Antitrust Act of 1890 (15).  The Sherman Antitrust Act (as amended by the Clayton Act of 1914) prohibits agreements that unreasonably restrain trade, and provide damages for violations (38).  <\/p>\n<p>The antitrust federal laws requires players to select labor law (collective bargaining) raising the antitrust shield that prevents them from attacking rules under the antitrust laws or antitrust law (individual bargaining and litigation) that lowers the shield allowing the players to end the collective bargaining relationship (15). <\/p>\n<p><strong>DISCUSSION<\/strong><br \/>\nIn 2011, after original CBA negotiations deteriorated and the relationship between the owners and players became dysfunctional, Robert Kraft, owner of the New England Patriots, intervened to help the owners and players end the lockout.  When dysfunctional conflict occurs, Kanter, Stein, &#038; Jick (1992) mentioned that leaders may function as change agents responsible for creating a vision, identifying the need for change, and implementing the change itself (18).  To determine involvement, Nugent (2002) proposed that management must determine whether an intervention is needed, the appropriate type of intervention, whether they are the best person to mediate, and if independent assistance is needed if they intervene (35).  <\/p>\n<p>Although there are several conflict management strategies to select from, to successfully manage conflict and change the dysfunctional behaviors and attitudes of the owners and players, Robert Kraft implemented the confrontation and negotiation approach as a means of resolving owner and player differences.  Owners and players usually use confrontation and negotiation as a means to resolving conflict over contracts and salaries (35).  During confrontation, the parties involved in a conflict meet face-to-face in an effort to resolve their differences (35).  Maturity will be required since both sides will be asked to face facts and put aside emotions during the decision making process (35).  <\/p>\n<p>Although confrontation could be risky, once the parties involved in a conflict agree to come together, negotiations can commence (35).  After original CBA negotiations deteriorated, in an effort to make progress on difficult issues between owners and players, Mr. Kraft assisted in the creation of a smaller group of negotiators devoid of lawyers (36).  Mr. Kraft believed that a deal could be done sooner if the owners and players sat down on both sides, and tried to get the lawyers away from table (29).  This allowed negotiators to be more effective at finding mutually agreeable and beneficial solutions to some of the intractable points in the contract (30).  <\/p>\n<p>To manage conflict during the smaller negotiation sessions, Kraft used the compromise and collaboration strategies to encourage owners and players to find mutually beneficial solutions to complex issues.  Compromise is a strategy which is best used when both parties are committed to conflicting goals and there is equality in terms of power (40).  In order to gain an agreement during the implementation of the compromise strategy, effective leaders encourage team members to accept concessions when necessary to maintain a level of productivity rather than continuing to debate or argue (21).  Concession bargaining is a common employer response to economic difficulties that threaten profitability (38).   <\/p>\n<p>For concessions to occur, the conditions required include; open communication, honest sharing of information, willingness to work collaboratively to resolve issues, and sufficient time to analyze and solve difficult problems (38). Management must convince the union to give back previously won gains, in turn; the union leadership must convince the membership that concessions are unavoidable (38).  Kraft played a key role in convincing the NFL owners who were still committed to opposing goals to make concessions on issues like the rookie wage system, so that the negotiations could move forward, and agreement could be reached (30).  <\/p>\n<p>Once the owners agreed to make some concessions on issues of conflict, Mr. Kraft and the other 31 owners collaborated with the union to find a common ground.  Collaboration is suggested if both parties seek mutual problem solutions that satisfy both parties (40).  Collaboration could help nurture an environment of support that allows the parties involved in negotiations to function effectively to resolve conflict (21).  During the implementation of collaboration, a gatekeeper role must be established in each partner organization to ensure appropriate and accurate communication between partners and also within each organization (35).  <\/p>\n<p>As one of the key negotiators for the owners during collaboration efforts, besides being the single biggest supporter of the players during disagreement between fellow owners, Mr. Kraft worked hard to forge a bond with Executive Director of the NFLPA, DeMaurice Smith (6).  As a result, during collaboration efforts, Mr. Kraft gained the trust of the NFLPA and its membership.  Rousseau et al. (1998) defined trust \u201cas \u2018a psychological state comprising the intention to accept vulnerability based upon positive expectations of the intentions or behavior of another\u2019 (23).  Trust is critical throughout a negotiation; it enhances and facilitates the negotiation process, and often holds deals together (23).  <\/p>\n<p>Child and Faulkner (1998) suggested that trust evolves from expectations between partners (calculative trust), calculative trust could become mutual understanding once sharing occurs and alliances is implemented, and mutual understanding can become bonding as the strategic alliance continues to evolve (35).  Ultimately, as the alliance evolves, so too should trust, if each partner recognizes the positive benefits gained, the mutual investment of each partner, and the increasing potential costs of breaking the alliance (35).  In the context of professional sports, while the lack of trust makes management reluctant to share delicate financial information with the union, mistrust makes the union suspicious of management\u2019s motivations and accuracy of the information management provides (38).<\/p>\n<p>Ultimately, besides the promotion of player health and safety as well as a new rookie compensation system, the overall players\u2019 share was estimated at 47 percent (55 percent of the league\u2019s broadcast revenue, 45 percent of merchandise sales and promotions from NFL Ventures, and 40 percent of local club revenue, mainly from tickets) (37; 16).  The salary cap was set based on a combined share of &#8220;all revenue&#8221; with no expense reductions (16).  According to a player source, \u201cthe &#8220;all revenue&#8221; model works on a percentage of the whole pie. That means no wondering if the 2012 revenue will be what the league projects it to be and guarantees the players a fixed percentage of total revenue (9).\u201d<\/p>\n<p>At the press conference announcing the new CBA agreement, Mr. Kraft mentioned that \u201cthe end result is we\u2019ve been able to have an agreement that I think is going to allow this sport to flourish over the next decade.  And, we\u2019ve done that in a way that unique among the major sports that every team in our league, all 32, will be competitive (12).\u201d  Child &#038; Faulkner (1998) noted that the main goal as a negotiator is to successfully develop a relationship between the parties involved that could enable them together to successfully negotiate an agreement, without either partner needing to accept loss of identity or ultimate independence (35).<\/p>\n<p>When asked about Mr. Kraft\u2019s involvement in the negotiation process, President and CEO of the New York Giants, John Mara, mentioned that &#8220;he had a tremendous influence over this whole process.  I don\u2019t really think we would have been standing out in front of the union headquarters announcing this deal if he had not been involved (6).\u201d  After thanking Myra Kraft for allowing Mr. Kraft to participate as one of the negotiators, former center for the Indianapolis Colts, Jeff Saturday, stated that Mr. Kraft helped save football and that the players were gracious for his family and for the opportunity he presented to get this deal done (12).<\/p>\n<p><em>Summary<\/em><br \/>\nWhen dysfunctional conflict occurs, the confrontation strategy could lead to negotiations that can bring resolve.  During confrontation, management must learn to stay neutral to properly identify the needs and concerns of the party or parties involved in the conflict.  Management should also listen and acknowledge everyone by giving each party the opportunity to speak.  It is important to note that during confrontation and negotiation, management must communicate areas of agreement and clarify areas of difference.  Once the problem is clarified, if conflict is unavoidable, the negotiations can begin.  <\/p>\n<p>During negotiations, if both parties are committed to opposing goals and there is parity in terms of power, researchers recommended using the compromise strategy.  On the other hand, if both parties seek mutual problem solutions that satisfy both parties, research has proven that the use of collaboration strategies will allow management to foster an environment of cooperation that typically enables employees to find a resolution with mutual gain.  Ultimately, during negotiations, it is important to build relationships which enable the parties involved together to successfully negotiate an agreement, without either partner needing to accept loss of identity or ultimate independence.<\/p>\n<p><em>Conclusion<\/em><br \/>\nThe managerial skill that best facilitates the behavioral and attitudinal changes needed to implement the conflict managerial strategies selected by Mr. Kraft is communication.  Communication is \u201cthe process by which a person, group, or organization (the sender) transmits some type of information (the message) to another person, group, or organization (the receiver) (14).\u201d  During the collective bargaining process, Mr. Kraft\u2019s ability to constantly communicate honest information helped him build trust.  Since trust is integral to the exchange of information, to be trustworthy, a negotiator must work to establish and maintain credibility (23).  <\/p>\n<p>Once credibility is established, a negotiator can develop a reputation for honesty, which is essential for a negotiator to maintain positive working relationships in all considered affiliations (23).  Kanter &#038; Mirvis (1989) noted that \u201cchange recipients seek certainty in the form of frequent, honest information related to change efforts.  Insufficient or improper communications create cynics who doubt the truth of their leaders\u2019 messages (18).\u201d  Failure of communications could be \u201cmoderated by increasing the knowledge and diagnosis prior to a formal or structured intervention.  The acquisition of knowledge and the diagnosis of conflict usually require, amongst other competencies, those of communication and negotiation (19).\u201d<\/p>\n<p><strong>APPLICATION TO SPORT<\/strong><br \/>\nThe information presented in this review paper could help management successfully resolve labor disputes by decreasing the attitudes and behaviors that facilitate dysfunctional conflict between the parties involved during negotiations.<\/p>\n<p><em>Acknowledgement:<\/em> None <\/p>\n<p><strong>REFERENCES<\/strong><br \/>\n1.\tAssociated Press. (2011). Federal judge rules NFL violated deal. ESPN. Retrieved from http:\/\/sports.espn.go.com\/nfl\/news\/story?id=6172379<br \/>\n2.\tAssociated Press. (2011). NFL Capsules: Lockout, decertification put league, players in limbo. The Brownsville Herald.  Retrieved from http:\/\/www.brownsvilleherald.com\/sports\/article_bd8d48e3-f4d7-529a-a320-e85981cd9b83.html<br \/>\n3.\tAssociated Press. (2011). NFL gets expedited hearing for appeal. 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Retrieved from http:\/\/boston.cbslocal.com\/2011\/07\/25\/jeff-saturday-kraft-helped-us-save-football\/<br \/>\n13.\tClayton, J. (2008). NFL owners vote unanimously to opt out of labor deal. ESPN.  Retrieved from http:\/\/sports.espn.go.com\/nfl\/news\/story?id=3404596<br \/>\n14.\tDelta Publishing Company. (2006). Understanding and managing organizational behavior. Retrieved from http:\/\/www.apexcpe.com\/Publications\/471001.pdf<br \/>\n15.\tFeldmen, G. (2011). NFL Lockout: The legal issues behind the NFL-CBA negotiations. Huffington Post. Retrieved from http:\/\/www.huffingtonpost.com\/gabriel-a-feldman\/the-legal-issues-behind-t_b_820579.html<br \/>\n16.\tFucillo, D. (2011). Owner-approved NFL Collective Bargaining Agreement details. SB Nation. Retrieved from http:\/\/www.ninersnation.com\/2011\/7\/22\/2288041\/nfl-cba-collective-bargaining-agreement-details-nflpa-owner-approved<br \/>\n17.\tFutterman, M. (2011). NFL Lockout Is Reinstated. The Wall Street Journal. 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Retrieved from http:\/\/www.ijsk.org\/uploads\/3\/1\/1\/7\/3117743\/2_conflict_management.pdf<br \/>\n22.\tLeahy, S. (2011). Judge sides with players, tells NFL to end lockout. USA Today. Retrieved from http:\/\/content.usatoday.com\/communities\/thehuddle\/post\/2011\/04\/judge-sides-with-players-tells-nfl-to-end-lockout\/1#.VoHG1LYrK1s<br \/>\n23.\tLewicki, R. J. &#038; Polin, B. (2013). The role of trust in negotiation processes. Edward Elgar Publishing Ltd. 29-54. Retrieved from http:\/\/law.marquette.edu\/canon-of-negotiation\/wp-content\/uploads\/2013\/11\/The-Role-of-Trust-Lewicki-and-Polin.pdf<br \/>\n24.\tMoore, C. W., Ph.D. (N.A). Negotiation. Air University. Retrieved from http:\/\/www.au.af.mil\/au\/awc\/awcgate\/army\/usace\/negotiation.htm<br \/>\n25.\tMyers, G. (2011). NFL lockout: Dark day in league history as owners lock out players after union decertifies. New York Daily News. Retrieved from http:\/\/www.nydailynews.com\/sports\/football\/nfl-lockout-dark-day-league-history-owners-lock-players-union-decertifies-article-1.121208<br \/>\n26.\tNational Football League. (2008). NFL owners opt out of CBA. Retrieved from http:\/\/www.nfl.com\/news\/story\/09000d5d80868b78\/article\/nfl-owners-opt-out-of-cba<br \/>\n27.\tNational Football League. (2011). Collective Bargaining Agreement. NFL Player Association. Retrieved from https:\/\/nfllabor.files.wordpress.com\/2010\/01\/collective-bargaining-agreement-2011-2020.pdf<br \/>\n28.\tObasan Kehinde , A. (2011). Impact of conflict management on corporate productivity: An evaluative study. Australian Journal of Business and Management Research, 1(5), 44-49.  Retrieved from http:\/\/www.ajbmr.com\/articlepdf\/ajbmrv01n0506.pdf<br \/>\n29.\tPare, M. (2011). NFL Lockout: Robert Kraft Winning Respect from Peers in CBA Negotiations. Bleacher Report. Retrieved from http:\/\/bleacherreport.com\/articles\/742716-nfl-lockout-robert-kraft-winning-respect-from-peers-in-cba-negotiations<br \/>\n30.\tProgram on Negotiation Staff. (2014). Robert Kraft\u2018s Negotiation Skills Helped to End NFL Lockout. Harvard Law School. [Daily Blog]. Retrieved from http:\/\/www.pon.harvard.edu\/daily\/negotiation-skills-daily\/robert-krafts-negotiation-skills-helped-to-end-nfl-lockout\/<br \/>\n31.\tRahim, M. A. (2002). Toward a theory of managing organizational conflict. The International Journal of Conflict Management, 13(3), 206-235. Retrieved from http:\/\/www.negotiationlawblog.com\/uploads\/file\/Organizational%20Conflict.pdf<br \/>\n32.\tRemington, A. (2013). Lockouts, strikes, and labor politics in pro sports. Footnote. Retrieved from http:\/\/footnote1.com\/lockouts-strikes-and-labor-politics-in-pro-sports\/<br \/>\n33.\tRosner, S. R., &#038; Shropshire, K. L. (2011). The business of sports. (2nd ed.). Sudbury, MA: Jones &#038; Bartlett Learning.<br \/>\n34.\tSandomir, R. (2011). Court in Minnesota Has Been a Home Field for a League\u2019s Labor Disputes. New York Times. Retrieved from http:\/\/www.nytimes.com\/2011\/03\/13\/sports\/football\/13judge.html?_r=0<br \/>\n35.\tSlack, T., &#038; Parent, M. (2006). Understanding sport organizations: The application of organization theory (2nd Ed.). Champaign, IL: Human Kinetics.<br \/>\n36.\tSports Business Daily. (2011). The NFL goes back to work Robert Kraft seen as key figure for deal getting done. Retrieved from http:\/\/www.sportsbusinessdaily.com\/Daily\/Issues\/2011\/07\/26\/Leagues-and-Governing-Bodies\/NFL-Kraft.aspx<br \/>\n37.\tStaudohar, P. D. (2012). The football lockout of 2011. Monthly Labor Review. 29-34. Retrieved from http:\/\/www.bls.gov\/opub\/mlr\/2012\/08\/art4full.pdf<br \/>\n38.\tStaudohar, P. D. (2000). Diamond Mines: Baseball &#038; Labor. Syracuse University Press.<br \/>\n39.\tUnion-Tribune. (2011). What are the issues in NFL labor dispute? Retrieved from http:\/\/www.sandiegouniontribune.com\/news\/2011\/mar\/11\/what-are-issues-nfl-labor-dispute\/<br \/>\n40.\tYusof, A., Omar-Fauzee, M. S., Abdullah, M. N. H., &#038; Mohd Shah, P. H. (2009). Managing conflict in Malaysian sports organizations. International Bulletin of Business Administration, (4), 46-50. Retrieved from http:\/\/www.academia.edu\/316027\/Managing_Conflict_In_Malaysian_Sports_Organizations <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Authors: Marcos A. Abreu, Brandon D. 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This allows them to take care of themselves and their families. In October 2005, 15 year old golfer Michelle Wie turned pro Young basketball players who have recently made the direct\u2026","rel":"","context":"In &quot;Contemporary Sports Issues&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2526,"url":"https:\/\/thesportjournal.org\/article\/the-impact-of-litigation-regulation-and-legislation-on-sport-concussion-management\/","url_meta":{"origin":3934,"position":1},"title":"The Impact of Litigation, Regulation, and Legislation on Sport Concussion Management","date":"March 23, 2015","format":false,"excerpt":"Submitted by Mr. Gregory B. Bonds1*, William W. Edwards2 PhD*, Brandon D. Spradley3 EdD*, Theodore Phillips4 PhD* 1*\u00a0Associate Athletic Director for Internal Affairs at Jacksonville State University, Jacksonville\u00a0Alabama 2*\u00a0Chair of Sports & Exercise Science at the United States Sports Academy , Daphne Alabama 3* Director of Continuing Education & Executive\u2026","rel":"","context":"In &quot;Concussions&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":154,"url":"https:\/\/thesportjournal.org\/article\/inherent-conflicts-of-interest-in-the-national-football-league-management-structure-may-render-the-rooney-rule-meaningless\/","url_meta":{"origin":3934,"position":2},"title":"Inherent Conflicts of Interest in the National Football League Management Structure May Render the Rooney Rule Meaningless","date":"March 3, 2008","format":false,"excerpt":"Submitted by: Corey M. Turner, J.D.\/M.S.W INTRODUCTION Recently, the National Football League (NFL) has come under attack for its minority hiring practices at the upper echelon management positions. Lawyers Johnnie L. Cochran, Jr. and Cyrus Mehri have notified the NFL that they will sue unless substantial progress is made by\u2026","rel":"","context":"In &quot;Contemporary Sports Issues&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4708,"url":"https:\/\/thesportjournal.org\/article\/the-national-football-leagues-brand-and-stadium-opportunities\/","url_meta":{"origin":3934,"position":3},"title":"The National Football League\u2019s Brand and Stadium Opportunities","date":"December 1, 2016","format":false,"excerpt":"Authors: Marcos A. Abreu, Brandon D. Spradley Corresponding Author: Marcos Abreu Doctoral Student United States Sports Academy One Academy Drive Daphne, Alabama 36526 mabreu@students.ussa.edu 251-626-3303 Marcos Abreu is a doctoral student at the United States Sports Academy studying sports management. The NFL Brand & Stadium Opportunities ABSTRACT Besides increasing shared\u2026","rel":"","context":"In &quot;Contemporary Sports Issues&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3434,"url":"https:\/\/thesportjournal.org\/article\/chronic-traumatic-encephalopathy-cte-and-former-national-football-league-player-suicides\/","url_meta":{"origin":3934,"position":4},"title":"Chronic Traumatic Encephalopathy (CTE) and Former National Football League Player Suicides","date":"January 29, 2016","format":false,"excerpt":"Submitted by: Marcos A. Abreu*(1), Fred J. Cromartie (1), Brandon D. Spradley (1) (1) United States Sports Academy *Corresponding Author: Marcos Abreu Doctoral Student United States Sports Academy One Academy Drive Daphne, Alabama 36526 mabreu@students.ussa.edu 251-626-3303 Marcos Abreu is a doctoral student at the United States Sports Academy studying sports\u2026","rel":"","context":"In &quot;Sports Medicine&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":282,"url":"https:\/\/thesportjournal.org\/article\/the-nfl-rookie-cap-an-empirical-analysis-of-one-of-the-nfls-most-closely-guarded-secrets\/","url_meta":{"origin":3934,"position":5},"title":"The NFL Rookie Cap: An Empirical Analysis of One of the NFL&#8217;s Most Closely Guarded Secrets","date":"March 14, 2008","format":false,"excerpt":"Submitted by: McDonald P. Mirabile Abstract: This article presented an empirical analysis of the relationship between the portion of the \"Entering Player Pool\" (Rookie Cap) for each of the 32 National Football League franchises and that franchise's draft selections. 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